Privacy Policy

This Privacy Policy explains how IndWin Casino collects, uses, stores, and protects your personal information when you use our platform.

1. Information We Collect

Account Information: Name, email address, phone number, date of birth, and residential address provided during registration.

Verification Documents: Government-issued ID, proof of address, and payment method verification submitted during KYC.

Financial Data: Deposit and withdrawal transaction records, payment method details (we do not store full card numbers).

Usage Data: Games played, session duration, device information, IP address, browser type, and platform preferences.

2. How We Use Your Information

We use your data to: provide and improve our services, process transactions, verify your identity, comply with legal obligations, prevent fraud, deliver personalised offers, and communicate important account updates.

3. Data Security

We protect your data with 256-bit SSL encryption, secure data centres, access controls, and regular security audits. Employee access to personal data is restricted and logged.

4. Data Sharing

We do not sell your personal data. We share data only with: payment processors (to complete transactions), regulatory authorities (when legally required), identity verification providers (for KYC), and technical service providers (for platform operation).

5. Cookies

We use essential cookies for platform functionality, analytics cookies to understand usage patterns, and marketing cookies for personalised offers. You can manage cookie preferences through your browser settings.

6. Your Rights

You have the right to: access your personal data, request correction of inaccurate data, request deletion of your data (subject to legal retention requirements), object to processing, and request data portability. Contact our support team to exercise these rights.

7. Data Retention

We retain account data for the duration of your account plus 5 years after closure, as required by our gaming licence. Transaction records are retained for 7 years for anti-money laundering compliance.

8. Changes to This Policy

We may update this policy periodically. Material changes will be communicated via email to registered users. Continued use of our platform after changes constitutes acceptance.

9. Contact

For privacy-related inquiries, contact our Data Protection Officer at [email protected].

Last updated: March 2026